Learning Outcomes
Foundations of Communication: Understand the essential communication skills of speaking and listening.
Active Listening: Learn the power of active listening, tools for effective listening, and how to empathize with others.
Assertive Speaking: Discover how to express yourself assertively, focusing on both what you say and how you say it.
Engaging Your Listener: Keep your listeners engaged, handle sensitive issues effectively, and manage conversations smoothly.
Conflict Resolution: Approach conflicts constructively, apply assertive conflict resolution techniques, and bring conflicts to a resolution.
Sales, Emails, and Presentations: Manage email communications, give compelling presentations, and overcome customer challenges.
Interviewing, Coaching, and Management: Conduct effective interviews, provide coaching, and manage teams efficiently.
Author
Arne Bialas
Arne Bialas is a lead consultant with several decades of experience in agile leadership and transformation projects. He has become a master in the development of innovative business strategies that generate success in the digital age and the guidance of organizations through digital transformation.
Arne, in collaboration with edureer's team of specialists, offers a course that empowers professionals with practical tools and profound insights into strategic thinking and agile practices. edureer's methodology integrates interactive, engaging content with real-world examples to ensure that learning is both effective and fun for learners of all levels.
Modules
Module 1 - Welcome to Effective Communication - Basics
Lesson 1: About this Course
Lesson 2: Working at Communicating and Communicating at Work
Lesson 3: Essential Communication Skill - Speaking
Lesson 4: Essential Communication Skill - Listening
Lesson 5: Module Review
Module 2 - Active Listening
Lesson 1: About this Module
Lesson 2: The Power of Active Listening
Lesson 3: Active Listening Tools
Lesson 4: Empathy A La Mode
Lesson 5: Module Review
Module 3 - Assertive Speaking
Lesson 1: About this Module
Lesson 2: It isn’t Just What You Say, But How You Say It
Lesson 3: Speaking in the Positive
Lesson 4: Module Review
Module 4 - Keeping Your Listener Engaged
Lesson 1: About this Module
Lesson 2: Open and Shut Conversations
Lesson 3: Dealing With Sensitive Issues
Lesson 4: Module Review
Module 5 - Conflict Resolution
Lesson 1: About this Module
Lesson 2: Approaching Conflicts Constructively
Lesson 3: The Assertive Approach to Conflict Resolution
Lesson 4: Bringing the Conflict to Resolution
Lesson 5: Module Review
Module 6 - Sales, Emails and Presentations
Lesson 1: About this Module
Lesson 2: Managing E-mail Communications
Lesson 3: Giving Presentations
Lesson 4: Hurdling Customer Challenges
Lesson 5: Module Review
Module 7 - Interviewing, Coaching and Management
Lesson 1: About this Module
Lesson 2: Interviewing from Both Sides of the Table
Lesson 3: Coaching and Management
Lesson 4: Module Review
Description
Effective communication is crucial for professional success, and our "Effective Communication - Basics" course is designed to help you maximize your interactions with others. Whether you're resolving conflicts, dealing with customers, or giving presentations, this course will teach you how to listen actively and express your messages assertively. Tailored for working professionals, this course offers a wide range of communication principles, practices, and strategies that you can begin using immediately to enhance your professional interactions.
Highlights
7 Modules of Interactive Learning: Engage with in-depth videos, animations, knowledge tests, and practical exercises.
Comprehensive Content: Each module provides a thorough exploration of key communication aspects.
Learning Journals: Printable resources to support your study.
Digital Certificate: Earn an edureer certificate upon course completion.
Price:
$ 349
Effective Communication - Basics
Aylin May
Denver, CO
"I love learning with edureer. Easy courses, interactive features, and flexibility to learn anywhere, anytime."
Maria Sanchez
Chicago, IL
"The edureer course transformed my digital skills and helped me stay ahead in business."
Rahul Meta
Austin, TX
"Comprehensive, practical, and highly recommended for Scrum understanding."
Alex Roberts
New York, NY
"Comprehensive, practical, and highly recommended for Scrum understanding."
What they say about edureer's online courses
Learning units can be worked through flexibly.
Material is presented in task-oriented, logically ordered, self-contained lessons (chapters) that can be worked through and understood in a short flexible time.
The course emphasizes understanding the principle behind the technique or practice.
The resources of this course include: self-paced classroom modules, pre-recorded video content, interactive learning activities, virtual libraries, texts, downloadable templates, and online discussion forums.
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Effective Communication - Basicsand Online Course
This online course has been designed and prepared by experts who posses multiple credentials and over 15 years of work experience in leading coporations.
Our online self-paced courses are intended to fit smoothly into your busy schedule.
Enjoy access to our extensive learning resources.
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Enroll today on this exclusive edureer's online course
Effective Communication - Basics
and learn according to your own needs
edureer's online courses lies in a microlearning-based approach, which enhances knowledge retention and engagement through short, practical lessons.