Privacy policy

This Privacy Policy describes how edureer (the “Platform”, “we”, “us”, or “our”), a brand of edureer Academy S.L., processes personal data of users (“User” or “you”) when they access or use our Platform, courses, and other services (collectively, the “Services”).

1. Data Controller

The data controller responsible for processing your personal data is:

edureer Academy S.L.

Callejones del Perchel 8

29002 Málaga, Spain

NIF: ESB19498179

Phone: +34 951 11 42 55

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at the above address or via the contact form on the edureer Platform.

2. Personal Data We Collect

We may collect and process various categories of personal data, including but not limited to:

Identification Data: such as your name, username, or similar identifiers.
Contact Information: such as your email address, telephone number, and postal address.
Payment Information: if you purchase our online courses or mentoring sessions, we may collect payment-related data (e.g., credit or debit card details), although such data is typically processed securely by a third-party payment provider.
Course Usage Data: information about the courses you purchase or enroll in, your progress, and your engagement or interactions with course materials (e.g., completion rates, test scores, certificates).
Technical Data: such as IP address, browser type, device information, time zone setting, and browsing actions, collected through cookies or other tracking technologies.
Communication Data: including messages you send to us (e.g., customer support inquiries) or feedback you provide.
Mentoring Session Data: if you book a mentoring or consultation session, we may collect information relevant to scheduling, along with any notes or recordings (if applicable) arising from the session.

3. How We Collect Your Data

We collect personal data in the following ways:

Direct Interactions: when you create an account, purchase a course, or communicate with us.

Automated Technologies: as you use our Platform, we automatically collect Technical Data via cookies, server logs, and similar technologies.

Third Parties: we may receive personal data from third-party sources, such as payment service providers, analytics providers, or advertising networks.

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and under the corresponding legal bases:

1. Account Creation and Management: to register you as a user and manage your account.

Legal Basis: performance of a contract or pre-contractual measures (GDPR Art. 6(1)(b)).

2. Service Provision: to deliver online courses, mentoring sessions, and other related Services you request.

Legal Basis: performance of a contract (GDPR Art. 6(1)(b)).

3. Payment Processing: to process payments and issue invoices or refunds.

Legal Basis: performance of a contract (GDPR Art. 6(1)(b)) and compliance with legal obligations (GDPR Art. 6(1)(c)).

4. Customer Support and Communications: to respond to your inquiries, provide support, and manage your requests (e.g., refund requests within the 7-day guarantee).

Legal Basis: performance of a contract (GDPR Art. 6(1)(b)) or legitimate interest (GDPR Art. 6(1)(f)) in maintaining customer satisfaction.

5. Marketing and Newsletters: to send you promotional emails about our services or offers, if you have opted in.

Legal Basis: your consent (GDPR Art. 6(1)(a)) or, where applicable, our legitimate interest (GDPR Art. 6(1)(f)) if consent is not mandatorily required under local law. You can unsubscribe at any time.

6. Analytics and Platform Improvements: to analyze how the Platform is used, diagnose technical issues, and improve our services.

Legal Basis: legitimate interest (GDPR Art. 6(1)(f)).

7. Legal Compliance: to comply with our legal obligations under Spanish and EU laws, or respond to lawful requests from authorities.

Legal Basis: compliance with legal obligations (GDPR Art. 6(1)(c)).

5. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes described above or to comply with legal or regulatory obligations. The retention period may vary depending on the nature of the data and the reasons why it is processed. In general:

Account Data is retained as long as you maintain an active account with edureer.
Transaction Data is retained as required by tax and accounting laws (usually up to 6 years in Spain).
Communication Data is retained as long as necessary to address your requests or until any relevant legal claims are time-barred.
Marketing Communications data is retained until you opt out of receiving further marketing messages.

6. Data Sharing and Transfers

Service Providers: We may share your personal data with third-party providers who perform functions on our behalf (e.g., hosting, payment processing, analytics). These providers are contractually obligated to process data in compliance with GDPR and applicable Spanish data protection laws.
Legal Obligations: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., courts, government agencies).
Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the new owner, subject to the same data protection obligations.

If your personal data is transferred outside the European Economic Area, we will ensure that the transfer is lawful and subject to appropriate safeguards under the GDPR (e.g., Standard Contractual Clauses or an adequacy decision).

7. Your Rights

Under GDPR and Spanish data protection law, you have the following rights:

Access: to obtain confirmation of whether or not we are processing your personal data and a copy of such data.
Rectification: to request correction of inaccurate or incomplete personal data.
Erasure: to request deletion of personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where processing is based on consent).
Restriction of Processing: to request that we limit the processing of your personal data under certain circumstances.
Data Portability: to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another controller where technically feasible.
Objection: to object to the processing of your personal data for direct marketing or other purposes based on our legitimate interests.
Withdraw Consent: where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details in Section 1. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you believe that we have not complied with applicable data protection laws.

8. Cookies and Similar Technologies

Our Platform uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, analyze website traffic, and improve our Services. A “cookie” is a small file placed on your device when you visit our site.

Necessary Cookies: required for the operation of our site.
Analytical/Performance Cookies: help us analyze how users use the site.
Functionality Cookies: recognize you when you return to our site and remember your preferences.
Targeting Cookies: record your visit to our site, the pages you have visited, and the links you have followed.

By default, only necessary cookies are active. For others, we may request your consent via our cookie banner or settings tool. You can manage or delete cookies in your browser settings at any time, although this may affect the functionality of certain parts of the Platform.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include secure server connections (SSL), access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is entirely secure; therefore, we cannot guarantee its absolute security.

10. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will post the new version on the Platform and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

11. Contact Us

If you have any questions or comments about this Privacy Policy or about how we handle your personal data, please contact us at:

edureer Academy S.L.

Callejones del Perchel 8

29002 Málaga, Spain

NIF: ESB19498179

Phone: +34 951 11 42 55

You may also reach us through the contact form or email address provided on the edureer Platform.

Last Updated: 29.01.2025

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.